Shipping policy

  • How is the shipping cost calculated?

Shipping cost depends on the weight of your order.  If you would like to know the exact shipping cost for your order, please add the items into your cart and checkout. The shipping cost would automatically be calculated.

  • Do you ship internationally?

We offer international shipping to The US, Canada and Tai Wan only at this moment. We will update you once we offer more international shipping countries.

  • Do you ship to PO Box?

Yes, but the service "Vantage" does not allow us to ship to PO Box address, so do not choose this shipping service if you need us to ship to PO Box.

  • Do you offer free shipping? 

For local orders in Hong Kong, we offer free local shipping for order over HKD300(By SF or Hong Kong Post). 

  • When will my order be shipped? 

Orders typically ship within 1-3 business days. You will be notified by email when your order ships and provided with tracking information. If you do not receive this email within 1-3 business days of ordering, please check your spam folder.

  • Which carrier do you use to ship my order?

For orders shipping within Hong Kong, we ship by SF.
For International orders, we ship by Hong Kong Post. If you would like to be shipped by other carrier such as UPS, please contact us by email (info@ma-ket.co). Additional shipping cost may apply.

  • How long should I expect to receive my order?

It normally takes around 3 business days for us to handle and ship your order.  After it is shipped, the delivery time depends on where the order is shipping to.  
Domestic orders in Hong Kong normally delivers in 1-2 business day.
International orders (all countries other than Hong Kong) by Air Registered / e-Express normally delivers within 5 to 20 business days. Click here to check out the standard delivery time of Hong Kong Post.
The delivery time is subject to possible delay due to mail processing, flight availability, public holiday, holiday volume and progress of customs clearance and aviation security check. The delivery speed is for reference only. There is no guarantee as to the delivery time of the items.  Addressee's signature may be required at the time of collection of the postal item.